Business Document Work Process Management (BPO): Market Shares, Strategies, and Forecasts, Worldwide, 2014 to 2020

Business Document Work Process Management (BPO): Market Shares, Strategies, and Forecasts, Worldwide, 2014 to 2020

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Published on Aug 06, 2014 - 416 pages

Worldwide markets are poised to achieve significant growth as the cloud computing utility infrastructure and the smart phone communications systems for apps are put in place, continuing to drive the use of electronic document replacement of all paper documents.

Xerox dominates business document work process management (BPO).

Work document processing represents digitization of paper documents. The techniques for document management, content management of unstructured data can be applied to the paper documents once they are digitized. Analytics can then be applied to the information contained in the documents. From time to time the documents can be input into a database and handled as structured data in tables.

Outsourcing services provide solutions for business document work process management (BPO). As more electronic forms are created, documents are becoming increasingly electronic. They still need to be used in a variety of ways. Medical records provide some significant challenges to protect patient identity.

Scanners have been used to convert paper documents to electronic formats. Production level scanners are rated at 8,000 pages per day. Optical Character Recognition (OCR) is the term applied to re-purposing functions. Hardware that is necessary to make document work process automation possible has become commoditized. Software and services are used to implement a solutions based competitive environment.

Document work process market driving forces relate to the shift to IT integrated systems management of electronic information. Paper and electronic document processing is set to move to web site and electronic document management.

As paper documents become less used and converted to electronic forms from the outset, document work process markets are set to grow. Hardware scanners of paper documents have become commodity units as at the same time paper is being replaced by electronic forms. Software is dominating the document work process industry. As tablets and smart phones proliferate, electronic forms available as apps are not far behind. With the advent of apps and sophisticated software, document work process shifts to an all-electronic business.

Not that the paper has gone away, but it is not the problem that it was ten years ago. Electronic forms are easier, more accurate and 100% available as every person who is not an infant gets a smart phone in the next five years.

This makes the document solutions more a question of moving data from devices to the back end and managing unstructured content to achieve extraction of potentially structured data from the document than of handling paper.

Paper document imaging is one driving force in the market. Managed print services and electronic process management are aspects of electronic document processing. Forms recognition, data extraction, and data release into upstream systems represent the future of the document work process industry.

Scanning is referred to as digital imaging, is a process whereby a paper document is turned into an electronic image or electronic characters. Digital imaging performs optical character recognition (OCR) processes upon digital images following scanning. ... Document arrangement: Prior to scanning, determine the units of store the copies in separate locations-even during the production phase of a scanning.

Reasons to Get this Report
  • Paper documents are giving way to electronic forms
  • Quantum increases in the volume of information contained in documents
  • Systems integration represents significant trend in managing documents
Market Opportunity
  • Software provides document management flexibility
  • Scanner companies have lead in document management technology
  • Workflow has been highly articulated by market leaders
Market Challenges
  • Software complexity means much of systems capability hidden from user
  • Workflow changes present continuing need for systems adaptation
  • Paper management persists as a problem
Report Methodology

Forecasts are based on primary research and proprietary data bases. Forecasts reflect analysis of the market trends in the segment and related segments. Unit and dollar shipments are analyzed through consideration of dollar volume of each market participation in the segment. Market share analysis includes conversations with key customers of products, industry segment leaders, marketing directors, distributors, leading market participants, and companies seeking to develop measurable market share. Over 200 in-depth interviews are conducted for each report with a broad range of key participants and opinion leaders in the market segment.


Table of Contents

Work Document Processing Executive Summary
Document Work Process Market Driving Forces
Electronic Document Workflow
Paper Document Workflow
Document Workflow Process Market Driving Forces
(Table) DOCUMENT WORKFLOW PROCESS MARKET DRIVING FORCES
Document Work Process Market Shares
Electronic Forms App Document Management Market
Document Work Processing Market Description and Market Dynamics
Document Work Processing
(Table) DATA CAPTURE AND EXTRACTION FUNCTIONS
Key Benefits Of Work Document Processing:
(Table) KEY BENEFITS OF WORK DOCUMENT PROCESSING:
(Table) ONSITE DPO INSTALLED SYSTEMS
(Table) DPO TEAM SET UP OF AN AREA FOR DOCUMENT PREPARATION
Work Document Processing Markets
Globalization And Rapid Technological Innovation
(Table) GLOBALLY INTEGRATED ENTERPRISE REQUIREMENTS
(Table) LEGISLATION AND INDUSTRY STANDARDS IN HEALTHCARE
(Table) EFFECTS OF LEGISLATION AND INDUSTRY STANDARDS IN HEALTHCARE
Role of BPO
Increased Competition And Regulation
Outsourcing Industry Maturing
Team Building as Outsourcing Industry Matures
BPO Vendor Governance: Mitigating Risks, Improving Outcomes
Business Process Outsourcing
(Table) FACILITY, EQUIPMENT, PROCESSES AND TOOLS
(Table) VALUE IN DOCUMENT PROCESS OUTSOURCING PROJECTS DECISIONING WORKFLOWS
Document Work Processing Market Shares and Market Forecasts
Document Work Process Market Driving Forces
Electronic Document Workflow
Paper Document Workflow
Document Workflow Process Market Driving Forces
(Table) DOCUMENT WORKFLOW PROCESS MARKET DRIVING FORCES
Document Work Process Market Shares
(Table) DOCUMENT WORKFLOW PROCESS MARKET SHARES, DOLLARS, WORLDWIDE, 2013


Companies Mentioned:

Market Leaders:

Xerox
Eastman Kodak
Banctec
Synnex / Concentrix / IBM
Fujitsu
Hewlett Packard
Parascript
Cannon
Konica Minolta
Lexmark
Ricoh
Parascript
Scan Optics

Other Players:

Adobe
Coghlin Companies / ColumbiaTech
Connecticut Business Systems
Doma
Parascript
Patriarch Partners
PCM/Sarcom
Sound Telecom
Scan Store Invoice Data Capture
Sound Telecom